Terms & Conditions

Terms & Conditions

While unlocking cellular phones is fully legal in all countries, it is your responsibility to verify the laws of your country before placing an order with Us. All cellular devices do not work on all networks. Therefore, you are responsible for checking the compatibility of the cellular device with the network that they intend to use. Alterations to a cellular device may cause damage or invalidate a manufacturer's warranty. You are responsible for checking the device's warranty. NCK Portugal © is not liable for damage caused to your cellular device or for denial of warranty caused by using our Services. The Services offered on this website are intended for use by the owner of the cellular device that is indicated by the IMEI (International Mobile Equipment Identity) number at the time the order is placed. Cellular devices that have been reported lost or stolen are considered "Barred" or "Blacklisted" and are not usable even after unlocking. It is the Buyer's responsibility to ensure that they are the legal owner of the device. We are not liable for service that does not work properly on cellular devices that are reported lost or stolen and we reserve the right to refuse service to any Buyer if suspicious activity is suspected.


Refund Policy

In a situation where a code cannot be calculated or sourced for your mobile a refund will be issued, however no refunds been made back to paypal or to your bank account , the credits remain in your account for future use .

Once a code has been provided for a refund to be given against the order the customer must prove that the code has failed to unlock the handset by providing a detailed account on our request of the procedure they used and state the exact error messages they received.


Orders cannot be cancelled once a customer has submitted an order and the code is processing. Refunds are only given when code cannot be sourced or has not worked as detailed in our terms.

To claim a refund against a faulty code the customer must inform us of the faulty code within 48 hours of receipt of their code and instructions. We are unable to provide refunds if the customer does not contact us within this time period.

We do not provide refunds to those customers who clearly do not follow the instructions provided with our codes. Different phones have a limited number of attempts for entering unlock codes, we will not refund your payment if you have already exceeded the number of tries.